Highlights:
- Health insurance
- Dental reimbursement
- AWS + Performance Bonus
- Friendly environment
- Multiple buses to town
- Havelock MRT Station (TE16) just outside our office
Job Summary:
The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.
Job Description:
- Effectively handle and manage customers’ feedback and complaints
- Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
- Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfillment
- Work closely with team members to ensure accurate and timely delivery of services
- Participate actively in the customer retention program and strategy
- Tracks and assist in collection of outstanding payments in relation to the income generated from your department
- Ad-hoc duties such as billing and filing
- Perform other duties or projects assigned
Requirements:
- Minimum Diploma level and above with 3-4 years of experience in service-related industry
- Meticulous, organised and an effective team player
- Ability to converse fluently and professionally with Chinese speaking clients
- Urgent hiring
- Immediate commencement
Other information:
Working Days and Hours: Monday – Friday; 8.30am – 6pm
Job Types: Full-time, Permanent
Salary: $2,200.00 - $2,800.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person
